Privacy policy

This policy describes how Rooter-X Plumbing ("we," "us") handles information collected through this website and in the course of providing plumbing services in Orange County, California.

What we collect

• Information you send us: name, phone number, email, service address or city, and the description of your plumbing problem, submitted through our forms or by call or text.
• Technical basics: standard web server information such as IP address and pages visited. If analytics are enabled, we use them to understand aggregate site usage, not to identify you personally.

How we use it

• To respond to your request, schedule work, and provide service.
• To send messages you have consented to receive (see our SMS terms).
• To keep records of jobs, including camera footage of work performed.

Who we share it with

We do not sell your personal information. We share it only with the service providers that make our operations work — such as our website hosting, form processing, text messaging, and email delivery vendors — and only as needed to serve you. Those providers are bound by their own privacy obligations.

California rights

California residents may have rights under the California Consumer Privacy Act, including the right to know what personal information we hold about you, to request deletion, and to be free from discrimination for exercising those rights. To make a request, contact us at the phone number below.

Retention and security

We keep lead and job records for as long as they are useful for service, warranty, and legal purposes, and we take reasonable measures to protect them. No internet transmission is perfectly secure; we limit what we collect to what the work actually requires.

Contact

Questions about this policy: call (714) 323-3153.